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How zatbaji Handles Your Personal Data

When you open an account with us, we collect and use certain personal data to keep your wallet secure, process deposits via bKash, Nagad, or Rocket, and run your account correctly.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We take a few concrete steps to keep your account data secure and your privacy rights intact. Each area below covers a real part of how we handle your information — from the moment you register to the point you close your account.

Account Security

We use SSL encryption on all data transfers and require OTP verification at login. If we detect an unrecognised device or IP, your account is flagged and we ask you to re-confirm identity before any withdrawal is processed.

Cookie Controls

Session cookies keep you logged in while you browse. Analytics cookies help us understand which pages load slowly on mobile. You can clear or block non-essential cookies in your browser; your account will still work normally.

Data Retention

We keep your account and transaction records for as long as your account remains active and for a period after closure as required by our operational obligations. Once that period passes, your data is deleted from our systems.

Requesting Changes

You can ask us to correct inaccurate data, restrict how we use it, or delete it entirely. Submit the request through live chat or email, confirm your identity with your registered bKash or Nagad number, and we process it from there.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, you can contact our support team directly. We aim to respond to data requests within a reasonable timeframe. Availability of support channels depends on local law and eligible regions.

Live Chat Open the chat widget on any page of the site. Raise a data access or deletion request and our team will verify your account identity before proceeding.

Email Support Send your data request to our support email address. Include your registered phone number or bKash, Nagad, or Rocket account reference so we can locate your record quickly.

Account Settings Some personal data — like your display name and contact number — can be reviewed and updated directly inside your account settings without contacting support.

What We Collect and Why It Matters

zatbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the data you give us directly — your name, email address, phone number, and the payment method details you use (bKash number, Nagad account, or Rocket wallet). When you make a deposit or request a withdrawal, transaction records are retained to verify the movement

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of funds and resolve any disputes. We also collect device and session data automatically: your IP address, browser type, and pages visited. This helps us detect unusual login attempts and protect your account from unauthorised access. We do not collect data beyond what is needed to
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operate your account and process payments. We do not sell your personal data to any third party. Where we work with payment processors to clear your bKash, Nagad, or Rocket transactions, those processors handle your data under their own privacy terms, and we share only what
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is strictly required to complete the transaction. Cookies are used on the platform to maintain your session and remember your preferences — you can manage cookie settings in your browser at any time. Availability of our services depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how zatbaji handles personal data. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, phone number, and the mobile wallet details you use — bKash, Nagad, or Rocket. We also log your device IP and session data to protect your account from unauthorised access.

We do not sell your data. We share only the minimum required with payment processors — like those handling bKash or Nagad transactions — and only to complete your deposit or withdrawal.

Contact us via live chat or email. Confirm your identity using your registered phone number or wallet reference, and we will provide a summary of the personal data tied to your account.

Yes. Submit a deletion request through support, verify your identity, and we will remove your personal data once our retention obligations for that account period are met.

Transaction records — including bKash, Nagad, and Rocket deposit and withdrawal history — are kept for as long as your account is active and for a defined period after closure, then deleted.

Yes, we use session and analytics cookies. You can manage or block non-essential cookies in your browser settings at any time without affecting your ability to log in or make deposits.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How zatbaji Handles Your Personal Data

How We Protect and Manage Your Data

Account Security

Cookie Controls

Data Retention

Requesting Changes

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does zatbaji collect when I open an account?

02 Does zatbaji share my data with third parties?

03 How do I request a copy of the data zatbaji holds on me?

04 Can I ask zatbaji to delete my account data?

05 How long does zatbaji keep my transaction records?

06 Are cookies used on the zatbaji platform, and can I turn them off?

Privacy Policy

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