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Terms Conditions That Cover Your zatbaji Account

These terms set out what you agree to when you open and use your zatbaji account — including how deposits through bKash, Nagad and Rocket are handled, what conduct is expected, and how disputes are managed.

Applies to all account holdersCovers bKash, Nagad, Rocket walletsEligibility subject to local lawUpdated when rules changeContact support for any clarification

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team can walk you through it. We handle terms-related queries through the same channels you use for account and wallet help — so you do not need a separate process.

Team online

Live Chat

Start a live chat session from any page inside your account. Our team handles terms queries, wallet rule questions and account-status checks directly in the chat window.

Email Support

Send a detailed message if your question involves account records, prior transactions or a formal dispute. Email lets you attach screenshots of your bKash, Nagad or Rocket transfer history.

Account Help Centre

The Help Centre inside your dashboard lists answers to common terms questions — account limits, withdrawal conditions and what happens when a session is interrupted during a crash game.

Scope of Our Terms and Your Obligations

zatbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on zatbaji, you confirm that you have read, understood and accepted these terms in full. They apply to every action you take on the platform — browsing the lobby, placing bets, requesting a withdrawal, or contacting support. If you do not agree,

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you should not proceed with account registration. These terms govern account ownership, wallet transactions via bKash, Nagad and Rocket, and the conditions under which access may be suspended or closed. Each account must belong to one individual; sharing credentials or operating multiple accounts is not permitted.
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Withdrawals are processed back to the verified wallet used for the original deposit — this means your bKash, Nagad or Rocket number must match your account record. We may update these terms when our services change or when legal requirements shift. A notice will appear in
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your account when material changes are made. Continued use after that notice constitutes acceptance. If you are unsure whether access is permitted in your location, you are responsible for checking your local law before using the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE POLICY

Account Security and Policy Practices

Our approach to these terms is practical, not bureaucratic. We keep the rules clear so you know exactly where you stand — whether you are depositing via Nagad, withdrawing to Rocket, or contesting a bet outcome. Here is how we manage the key policy areas that affect your account day to day.

Account Security

Every account is protected by a one-time PIN sent to your registered mobile number at login. We do not store your bKash or Nagad credentials — only your verified wallet number for withdrawal matching.

Data Handling

We collect only the information needed to verify your account and process wallet transactions. Your deposit and withdrawal history — whether via bKash, Nagad or Rocket — is stored securely and is not shared with third parties for marketing.

Retention and Access

Your account data is retained for as long as your account remains active and for a reasonable period after closure, in line with standard financial recordkeeping. You can request a summary of your transaction history through live chat.

Requesting Changes

To update your registered mobile number, wallet details or personal information, contact support via live chat or email with the relevant verification. Changes to wallet details require an additional confirmation step to protect your account.

Common Questions About These Terms

These are the questions we get most often about how our terms apply in practice — covering account rules, wallet conditions, access eligibility and what to do if something goes wrong.

Yes. Every transaction — whether through bKash, Nagad or Rocket — is subject to these terms. Wallet verification rules and withdrawal matching apply equally across all three methods.

No. Each person may hold only one account. If duplicate accounts are detected, both may be suspended pending review and any pending withdrawals held until the matter is resolved.

Withdrawals must go back to the verified wallet on your account record. If your bKash or Rocket number has changed, contact support before requesting a withdrawal to update your details.

A notice will appear inside your account when material changes are made. Continuing to use the platform after that notice means you accept the updated terms. We recommend checking periodically.

Access depends on your local law and eligible region. You are responsible for confirming that using the platform is permitted where you are located before opening or continuing to use an account.

Start with live chat for quick resolution. For formal disputes involving transaction records — bKash, Nagad or Rocket history — email support with your account details and any relevant screenshots.

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